Sigma168 Terms and Conditions – Complete Platform User Guide

Welcome to sigma168, the online gaming platform of choice for many Malaysian players. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and sigma168 ("Company", "we"). By accessing, registering for or using any part of the sigma168 platform, you acknowledge that you have read, understood and agree to be bound by all Terms stated herein.

If you do not agree with any part of these Terms, you are not permitted to use the sigma168 platform. Continued use of the platform following any amendments to the Terms constitutes acceptance of those changes.

To register and use the sigma168 platform, you must meet all of the following eligibility requirements:

• Age at least 18 years old on the date of registration
• Not residing in a jurisdiction that prohibits online gaming activities
• Not listed on any recognised self-exclusion programme or gambling prohibition list
• Acting in your own personal capacity, and not on behalf of any third party
• Not previously had an account terminated by sigma168 for a Terms violation

Sigma168 reserves the right to request proof of age and identity at any time. If a member is found not to meet the eligibility requirements, sigma168 reserves the right to suspend or terminate the account and withhold any remaining funds pending the outcome of the investigation.

Each individual is only permitted to open and maintain one account only at sigma168. Registration of multiple accounts by the same individual — whether using different names, phone numbers, email addresses, IP addresses or devices — is strictly prohibited and constitutes a serious violation of these Terms.

During registration, you are required to provide accurate, complete and up-to-date information. The details you must provide include:

• Full name as per identity document
• Valid national ID or passport number
• Accurate date of birth
• An active and reachable phone number
• A valid and active email address

You are fully responsible for ensuring that all information provided is accurate at all times. Any changes to personal information must be updated promptly through the account profile section or by contacting the sigma168 customer support team.

Sigma168 supports a variety of secure and convenient payment methods for the convenience of members in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, as well as Visa and Mastercard. All transactions are processed through encrypted and verified payment channels.

Deposit Policy:

• Minimum deposit is RM 20 for most payment methods
• All deposits are processed instantly and credited to your account within minutes
• Sigma168 does not charge any processing fees for deposits.
• Deposited funds must originate from a bank account or digital wallet registered in the member's own name

Withdrawal Policy:

• Minimum withdrawal is RM 50
• Identity verification (KYC) must be completed before the first withdrawal is processed
• Withdrawals are processed within 5 minutes to 24 hours depending on the method and verification requirements
• Any bonus that has not met the wagering requirements is not eligible for withdrawal
• Sigma168 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.

Sigma168 offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus and promotion is subject to specific terms and conditions set at the time the offer is issued. Members are encouraged to read the terms of each promotion carefully before participating.

General rules applicable to all sigma168 bonuses:

• Bonuses may only be claimed once per eligible promotion, unless otherwise stated
• Wagering requirements (rollover) must be fully met before any withdrawal is made from the bonus balance
• Sigma168 reserves the right to void bonuses if there is any suspicion of abuse or promotional fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash
• Using multiple accounts to claim the same promotion is a serious violation and may result in account termination

All games available on the sigma168 platform use a Random Number Generator (RNG) that has been independently verified and audited by internationally recognised certification bodies. This ensures every game outcome is random, fair and cannot be manipulated by any party.

Members are strictly prohibited from:

• Using any third-party software, bots, or automated tools to assist in gameplay
• Exploiting any bugs or technical vulnerabilities in the system for unfair advantage
• Colluding with other members to manipulate game outcomes
• Using any strategy explicitly designed to abuse the bonus system

In the event of a technical disruption or disconnection during gameplay, sigma168 will use saved transaction records to resolve any disputes. Outcomes fairly determined prior to the disruption are final and cannot be contested.

Sigma168 is committed to providing a safe, comfortable, and respectful gaming environment for all members. All members are therefore expected to conduct themselves courteously and ethically while using the platform, especially in Live Casino games and chat rooms.

The following behaviour is strictly prohibited on the sigma168 platform:

• Use of offensive, abusive, threatening or harassing language towards other members or sigma168 staff
• Spreading false or misleading information about sigma168 or other members
• Any form of fraudulent activity, money laundering or suspicious transactions
• Attempting to access another member's account without authorisation
• Any activity that violates applicable laws and regulations

Sigma168 reserves the right, at our absolute discretion, to suspend or terminate the account of any member who violates these Terms or engages in activities deemed harmful to the platform or other members. Such action may be taken without prior notice in cases of serious violations.

Circumstances that may result in account suspension or termination include:

• Violation of any part of these Terms and Conditions
• Multiple account registration
• Fraud, falsification of information or money laundering activities
• Abuse of the bonus or promotion system
• Failure to submit the required identity verification documents
• Self-exclusion request submitted by the member

In the event of account termination due to a breach of Terms, sigma168 reserves the right to withhold any remaining funds pending the completion of an investigation. If an account is terminated at the member's own request and no violations have occurred, eligible remaining funds will be returned once all conditions are met.

The sigma168 platform is provided "as is" and sigma168 makes no express or implied warranties regarding its continuous availability, accuracy or suitability for any particular purpose.

Sigma168 is not responsible for:

• Indirect, consequential, or punitive losses arising from the use of the platform
• Service disruptions caused by system maintenance, third-party failures, or natural disasters
• Losses arising from unauthorised access to your account due to your own negligence
• Fair game outcomes in accordance with a verified RNG system

Sigma168's maximum liability to any member under any circumstances is limited to the total funds deposited by that member within the 30 days prior to the claim being made.

Sigma168 takes member privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with sigma168's comprehensive Privacy Policy and in compliance with applicable data protection laws.

By accepting these Terms, you agree that sigma168 may:

• Collecting and processing your personal data for account management and regulatory compliance purposes
• Using your gameplay activity data to improve our services and user experience
• Sharing required data with regulatory authorities when mandated by law
• Sending account-related communications, promotions, and platform updates via email or SMS

Sigma168 never sells or shares members' personal data with third parties for marketing purposes without your explicit consent. For more information, please refer to Privacy Policy our complete offering.

Sigma168 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Amendments will take effect immediately upon being posted on the platform or sent to members via their registered email.

We are committed to informing members of any material changes to these Terms through:

• A prominent notice on the platform's home page at least 7 days before the changes take effect
• Email notification to all active members for significant changes
• Updating the "Updated" date at the top of this page

Continued use of the sigma168 platform after any amendment to the Terms takes effect constitutes full acceptance of those changes. If you do not agree with the amended Terms, you have the right to terminate your account by contacting our support team.

If you have any questions, concerns, or require further clarification on any part of these Terms and Conditions, the sigma168 team is ready to assist you at any time.

You may reach us through the following methods:

• LiveChat: Available on the sigma168 platform, 24 hours a day, 7 days a week — average response time under 2 minutes
• Email: [email protected] — for enquiries that do not require an immediate response

For issues related to responsible gaming, account limits or self-exclusion, you may also visit the Responsible Gaming page for information and available support tools.